Service Commitment

 

We are pleased to inform you that your project has reached completion, and the site has been successfully handed over. At Window Expert Industries Pvt. Ltd, we take immense pride in the quality of our products and the satisfaction of our customers. To ensure that your experience with our products remains exceptional, we are committed to providing comprehensive service and maintenance support.

6-Month Free Service Period

Effective from the date of handover, Window Expert Industries Pvt. Ltd will offer free service for a period of six months. During this period, should you encounter any issues related to our products, our dedicated service team will address and resolve these issues at no additional cost to you. This includes, but is not limited to:

  • Inspection and repair of any manufacturing defects
  • Adjustment and fine-tuning of installed products
  • Resolution of any performance-related concerns

Lifetime Service Commitment

Beyond the initial six-month period, Window Expert Industries Pvt. Ltd is committed to supporting you with lifetime service for our products. We offer this service at nominal charges, ensuring that you have continuous access to professional maintenance and support. Our lifetime service includes:

  • Routine maintenance and check-ups
  • Repairs and replacement of components as needed
  • Expert advice and assistance with product usage

Post-Installation Damage

Any damage that occurs to the product after installation will be charged separately and will not be considered for free servicing under the warranty. This includes but is not limited to:

  • Physical damage to the product.
  • Damage due to external factors such as power surges, natural disasters, or improper usage.

Service Request Process

To request service, you can contact our customer service department through the following channels:

  • Phone: 737 845 9999 / 800 720 0999
  • Email: customerservice@windowexpert.in
  • Website: www.windowexpert.in

Our team will promptly schedule a service visit at your convenience and ensure that any issues are addressed efficiently.

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