Privacy Policy

Window Expert Industries Pvt Ltd ("Company", "we", "our" or "us") respects your privacy and is committed to protecting personal information collected through our website, enquiry forms, WhatsApp Business communications, Google RCS Business Messaging, email, telephone and other digital channels. This Privacy Policy explains what information we collect, why we collect it, how it is used, shared, retained and protected in accordance with applicable laws of India and standard business messaging requirements.

1. Information We Collect

Information may include name, organisation, address, email, phone number, enquiry details, quotation requests, project information, device information, browser details, IP address, cookies, message metadata and communications exchanged through WhatsApp Business Platform, Google RCS Business Messaging or other approved channels.

2. Purpose of Data Collection

We collect information to respond to enquiries, prepare quotations, process orders, provide installation and customer support, improve our services, comply with legal obligations, prevent fraud, maintain security and communicate important business updates.

3. Consent for WhatsApp & RCS Data Processing

By initiating communication or providing consent where required, you authorise the Company to process business communications through Meta WhatsApp Business Platform and Google RCS Business Messaging for legitimate business purposes. Promotional communications are sent only where permitted by law and users may opt out.

4. Legal Basis for Processing

Processing is based on consent, contractual necessity, compliance with legal obligations and legitimate business interests recognised under applicable Indian laws.

5. How We Use Collected Data

Information is used for customer service, quotations, order management, warranty support, analytics, security, website administration, business communications and regulatory compliance.

6. Data Retention & Deletion

Personal information is retained only for as long as reasonably necessary for business, contractual, taxation, warranty, dispute resolution or legal purposes. Data is securely deleted or anonymised when no longer required, subject to legal retention obligations.

7. Sharing with Third Parties

The Company may share limited information with trusted service providers including Meta, Google, telecom operators, cloud hosting providers, payment processors, logistics partners and government authorities where required by law. Information is shared only to the extent reasonably necessary.

8. Security Measures & Encryption

We implement administrative, technical and organisational safeguards including access controls, authentication, encrypted communications where available, regular monitoring and secure infrastructure to protect personal information.

9. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse traffic and enhance user experience. Users may manage browser cookie preferences, although disabling cookies may affect website functionality.

10. Data Transfer & Storage

Information is stored using secure systems located in India or other jurisdictions used by authorised service providers, subject to appropriate contractual and security safeguards.

11. User Rights

Subject to applicable law, users may request access to their information, correction of inaccurate information, deletion where legally permissible, withdrawal of consent and clarification regarding data processing.

12. Children's Privacy

Our services are intended for business users and adults. We do not knowingly collect personal information from children below the age prescribed by applicable law.

13. Updates to this Policy

This Privacy Policy may be updated periodically. The latest version will be published on our website with the revised effective date.

14. Governing Law

This Policy shall be governed by the laws of India. Disputes shall be subject to the jurisdiction of competent courts at Nashik, Maharashtra unless otherwise required by applicable law.

15. Contact Information

Window Expert Industries Pvt Ltd
Website: www.windowexpert.in
Email: info@windowexpert.in

For privacy or data protection requests, please contact us using the details published on our official website.

Compliance Statement

This Privacy Policy is intended to support website transparency and business verification requirements associated with Meta WhatsApp Business Platform and Google RCS Business Messaging. It should be reviewed periodically to reflect changes in technology, applicable law and business practices.

Additional Privacy Provision

Window Expert Industries Pvt Ltd is committed to responsible data governance, lawful processing, confidentiality, transparency, accountability and implementation of reasonable technical and organisational measures to protect information. Data is processed only for legitimate business purposes, access is limited to authorised personnel, and third-party processors are expected to maintain appropriate security standards consistent with contractual obligations and applicable legal requirements.