Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the website, products, services, communications and digital platforms of Window Expert Industries Pvt Ltd ("Company", "we", "our", "us"), a manufacturer of aluminium and uPVC windows, doors and related glazing solutions. These Terms are intended to satisfy standard website compliance expectations and align with Indian legal principles together with Meta WhatsApp Business Platform and Google RCS Business Messaging requirements.

By accessing our website, submitting an enquiry, communicating through WhatsApp, RCS, email or telephone, requesting quotations, placing orders or otherwise using our services, you agree to these Terms. If you do not agree, you should discontinue use of our website and services.

1. Definitions

'User' means any visitor, customer, dealer, associate partner or business representative accessing our services. 'Services' include enquiries, quotations, consultations, product information, customer support, order processing, marketing communications, WhatsApp Business messaging, Google RCS messaging and website services.

2. Acceptance of Terms

Continued use of our website or services constitutes acceptance of these Terms. Additional terms may apply to specific products, purchase orders, warranties or dealer agreements.

3. Description of Services

The Company manufactures and supplies aluminium windows, uPVC windows, doors, glazing solutions and related products. Website information is for general guidance and may change without notice.

4. Eligibility

Users must be legally competent to contract under the Indian Contract Act, 1872. Corporate users confirm they have authority to act on behalf of their organisation.

5. Account Registration

Where registration is available, users shall provide accurate information and maintain the confidentiality of login credentials.

6. User Responsibilities

Users agree to provide accurate information, comply with applicable laws, avoid misuse of the website and refrain from sending unlawful, defamatory or malicious content.

7. Payment & Billing Terms

Payments, quotations, taxes, delivery schedules and commercial terms shall be governed by the applicable quotation, purchase order or invoice issued by the Company. GST and other applicable taxes shall be charged in accordance with Indian law.

8. Subscription Renewal & Termination

Where any recurring communication or subscription service is offered, users may opt out at any time. The Company may suspend or terminate services for misuse, fraud, non-payment or legal compliance.

9. Use of WhatsApp Official API & Google RCS

The Company may communicate using Meta WhatsApp Business Platform and Google RCS Business Messaging only for legitimate business purposes such as enquiry responses, order updates, appointment confirmations, installation scheduling, support and promotional communications where legally permitted and consent has been obtained where required.

10. Message Delivery & Compliance

Message delivery depends on Meta, Google, telecom operators and internet availability. The Company cannot guarantee uninterrupted delivery. Users may opt out of promotional communications. Communications shall comply with applicable Indian law, Meta Business Messaging Policy and Google RCS policies.

11. Intellectual Property

All trademarks, logos, website content, catalogues, graphics, photographs, designs and software remain the exclusive property of Window Expert Industries Pvt Ltd or its licensors. No content may be reproduced without written permission.

12. Confidentiality

Business information exchanged during quotations, projects or commercial discussions shall be treated as confidential except where disclosure is required by law or with consent.

13. Disclaimer of Warranties

The website and digital services are provided on an 'as is' and 'as available' basis. While reasonable efforts are made to maintain accuracy, the Company does not warrant uninterrupted operation or absolute freedom from errors.

14. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special or punitive damages arising from website use, communication failures or third-party platform outages.

15. Indemnification

Users agree to indemnify and hold harmless the Company, its directors, employees and affiliates against claims, losses or liabilities arising from misuse of the website, breach of these Terms or violation of applicable law.

16. Governing Law

These Terms shall be governed by the laws of India. Courts having jurisdiction at Nashik, Maharashtra shall have exclusive jurisdiction over disputes unless otherwise required by applicable law.

17. Changes to Terms

The Company may revise these Terms from time to time. Updated versions will be published on the website with the revised effective date. Continued use constitutes acceptance of the revised Terms.

18. Contact Information

Window Expert Industries Pvt Ltd
Website: www.windowexpert.in
Email: info@windowexpert.in

For legal, compliance or privacy enquiries, please contact the Company using the details published on the official website.

General Compliance Statement

These Terms are drafted for general website compliance and support business verification requirements relating to Meta WhatsApp Business Platform and Google RCS Business Messaging. They should be reviewed periodically and, where necessary, customised to reflect specific commercial practices, warranty terms, dealer arrangements and regulatory changes. For high-value commercial transactions or specialised legal requirements, the Company should obtain advice from qualified legal counsel.

Additional Compliance Provision

Window Expert Industries Pvt Ltd is committed to transparent business practices, lawful electronic communications, protection of customer information, responsible marketing, fair dealing, regulatory compliance and continuous improvement of its digital services. Users are expected to cooperate with reasonable verification requests, provide accurate information and comply with applicable contractual and statutory obligations. These provisions shall be interpreted to give effect to the lawful operation of the Company's business while protecting customer rights and maintaining compliance with Indian laws, industry standards, Meta Business Messaging requirements and Google RCS messaging policies.